Ebay buyer returned fake item. I’ve packed it nicely in bubble wrap and posted it.

Ebay buyer returned fake item. I had to eat the original shipping as well. com Return fraud is defined as a customer (or buyer, in eBay terms) misusing or taking advantage of a seller’s return policy. then, if you have insurance, you file a claim with the carrier, and get your money back from the carrier via insurance. As I am new to this return issue. Bottom line: I think ebay is more likely to help you fix a buyer's "mistake" than pursue an accused scammer. End result - buyer gets rid of fake item in exchange for genuine item and we lost out. There are several ways you can send an item back to the seller. The buyer paid but then sent a return request. Theyll prolly fight it but ebay will side with you as the late item was out of your control. like i said, the buyer has to ADMIT that the item is being forwarded. Buyer claims the item wasn’t received We would like to show you a description here but the site won’t allow us. After it arrives you still have time to inspect and report any issues. She is new to eBay as well. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. OP: tell the dude to send it back. To safeguard buyers from deceitful sellers, eBay provides a money-back guarantee. " You have to accept the return no matter what. On August 12th I got a decision back stating: See full list on ebay. I have already sent him email confirmations. The buyer claims the item is not compatible with his mobile phone. eBay weren't interested as it "could have been swapped in the post" and we had "no proof of what we had sent out". it sounds to me like you are being scammed by buyers that are social engineering eBay reps into thinking they returned the item under a different tracking number. Feb 18, 2021 · I sold a jacket on eBay for £414. " Automatically agreed from eBay since I have buyer pays return shipping. 2 min article Additionally, describing the item in detail in your messages will provide you protection if they send back a fake, as you’ll be able to point out discrepancies between the returned item and the messages I do not have free returns so buyer placed a return for "bought by mistake. I sold an item on ebay and shipped it last week, USPS tracking says delivery was attempted today but it's being returned to me because "no such number/incorrect address. For more information about who pays for return postage and how to send the item back, see return postage for buyers. The buyer is also “No longer a registered user” on eBay. 5. If return shipping is not payable by seller in accordance with the seller’s return policy, return shipping costs are the buyer’s responsibility. Counterfeit item policy | eBay 844384317639 c4156b3b-d280-49a9-95be-695defaa9314:193136c2d5f 19997 I purchased an exclusive pair of shoes directly from the manufacturer website and successfully sold them on Ebay. accept the return, report buyer for abusive behavior/abusing returns, and deduct 50% refund if you already had a returns accepted policy (you cant deduct if you dont already accept returns) If the item is being returned : The buyer sends the item back. From 2013 through 2017, he served as senior communications manager for Terapeak, which offers marketplace research and listing analytics to online sellers. Prevention: If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. I sold them again and the second buyer was thrilled with them. If the buyer orders lots of stuff -- and has a sterling record -- maybe the buyer should've returned it to another seller. uspis. The buyer received the item today and is accusing me of selling him counterfeit shoes. " Now, the buyer received the item and is asking for a full refund and a return saying it " Doesn't match description or photos " and the box is "damaged. This guarantee, however, has a few exceptions. If you are a victim of return fraud, report it! Report the buyer to Ebay, and the USPS inspector https://www. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. They asked via eBay messages if they could get a refund. We don't allow counterfeit items or unauthorized copies to be listed on eBay. Edit: So the item was shipped to Delaware, the return came from Santa Barbara, California a day after it was delivered in Delaware. I could send it back to them but I told them they would need to pay $60 (return and reshipping). Seller can report a buyer for 4 reasons: 1) buyer demanded something not offered, 2) buyer made a false claim, 3) buyer misused returns, 4) buyer interfered with auction or threatened via messages. The money was taken back out of my account and the buyer kept the jacket, returning an old jumper instead. 13 min article; Return shipping for buyers. always send a refund once the damaged item has been proven. I received them back and tested them to find that they were working perfectly. I had to pay $30+ for return shipping. rather the return fraud comes from using a fake tracking number to social engineer ebay support for a refund in order to keep the item and the money) Buyer claims the item is fake (it's not) and now vinted has suspended the transaction even though I sent them my purchase history from the brand. Since you opened an “item not as described” case through eBay, you’ll need to return the item to the seller. I messaged the buyer and let them know since it was brand new that if the box was opened I would not be agreeing to a refund but if it was sent back still sealed I would return the full purchase price. "If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. We would like to show you a description here but the site won’t allow us. Mar 2, 2021 · Aron Hsiao began selling on eBay in 1998 and joined the site's Trust and Safety Department in 2003, helping to resolve buyer and seller conflicts and marketplace rules violations. Damaged item returned I am a private seller just wanting to get rid of my bag collections. scammer buyer uploaded pics from amazon to start the return lol at least i got my item back. • A buyer returns an item after it was opened, used, damaged or missing parts • A buyer retracted their bid or didn’t pay • A buyer changed their order, requested a discount or something extra • A buyer asked to take the sale off eBay • A buyer sent threatening or abusive messaging Events outside your control where: Jun 9, 2024 · 4. However, he still has not picked up the item. So what happened was the buyer gave a wrong address for a $400 item. The seller issues a refund The seller authorised the buyer to use an eBay return label, or; eBay provided a return label to the buyer on the seller's behalf; If the seller sends funds to the buyer to pay for return postage, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item; Estimated and actual delivery dates If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. I’ve recently sold an authentic designer bag and it have no damage on it. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Feb 15, 2019 · Buyer wants to continue sale outside of eBay. In such instances, we refund the buyer for the full cost of the item and original shipping I'm glad you had a positive experience with eBay, but the OP should return the item to the seller if they want a refund, not stand on some moral high ground because they believe they wholly understand the legal system after their family member had a CE class at a Holiday Inn Express with an ex FBI agent as a guest speaker. 2 min A friend thought gently telling her each item and return is costing me $30 may help. Your recourse is small claims court against the buyer. The listings were free shipping listings. Normally, a refund requires the item to be returned first, and eBay uses the tracking barcode to verify that the return happened. That is, tell ebay that the returned item is not the item you sent. But trying to return an item that arrived January 10th… that is a bit of a stretch. In such instances, we refund the buyer for the full cost of the item and original shipping Recently I sold some hybrid battery cells and described them as all being above 7. You can agree to a refund based on return of your item. The unofficial eBay subreddit. Buyers have all the protection. After 8 days if the problem can't be resolved between you and the seller, you've paid using PayPal and your claim qualifies for coverage with eBay Money Back Guarantee, eBay will arrange for the purchase price plus original shipping to be refunded through PayPal, and we’ll work with you to ensure proper disposal of the item as per the eBay This is eBay's Policy (copy and pasted) and your buyer likely knows this. Sep 3, 2021 · Return the Item to the Seller. Removing them protects sellers and their buyers from buyer protection claims and financial loss. The buyer chooses the wrong return reason. if you want the item back now, you better find a way to entice the buyer to return it (pay them extra out of pocket). It’s common for buyers to avoid paying return postage by choosing a reason that pins the blame on the seller, such as “not as described”. in some circumstances, you can ask the buyer to return the item if it is worth being returned. A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in value of the item. She is aware I offer 30 day free returns. Went for overkill and tested them on 10+ devices with zero problems. Tip The condition of the returned item is important, so repack it carefully. TLDR - Buyer returned a likely empty package, to someone else after changing the address on the return label. This scam occurs when a buyer receives an item and claims it was broken upon arrival. I have had many people return requests where buyers claimed my items fake or not as described thinking they would keep the item and get a EDIT UPDATE Nov 5, 2019: eBay sent buyer a return label anyhow. Counterfeit item policy | eBay 844615483962 ab6b9633-4d45-4987-861e-ba98e609f4c3:1931dd02c65 19997 I received the seemingly common request of returning a defective item. I called eBay and they said to let the return close by itself, they would not be taking any funds and that it would be closed in my favor. Please read the rules… If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. I sold a pair of bluetooth headphones a little bit ago with no return. eBay has no authority to make the buyer return the item. This often involves the buyer asking whether they can send payment via check, money order (Western Union, Money Gram), wire transfer or third party escrow. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. He paid on 5/6 and I shipped the item immediately after I received the payment. September 21, 2019 Note This transaction was completed on August 25, 2019. I keep an eye on the tracking for items I sell, and tracking indicates that the item reached the buyer’s post office on 5/10. This primarily affects eBay sellers, as it usually results in a return and a refund for the buyer. These instances need to be reported for eBay to take action. The buyer accused me for the fake bag and requested a return via eBay. 56V on one of the batteries). It was new in box/unopened, so I set the listing as "New. If the item you sent is say $100+ in value I would ask them to send back the wrong item and just eat the cost of the return label and offer a small discount for them to purchase the item again and for you to ship the correct item. chances are they are just going to sell it themselves because they can make more money. But it might be a "mistake". He sent me a request to return the item. Apr 30, 2024 · Here are some of the most common eBay scams for buyers on eBay: Non-delivery scam. Feb 6, 2023 · The buyer returned a non-genuine item for the genuine one we'd sent out. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. had a nice INAD last week. The “no returns” policy is fake. gov/report. Sep 30, 2024 · A refund scam is when a buyer misuses eBay’s refund process to scam a seller out of their item and money. Based on a search in this subreddit, it seemed like sellers have to suck it up, and it comes up regularly. " The shipping label was purchased and printed through ebay, using the address the buyer provided to ebay. The non-delivery scam, often referred to as a “non-delivery fraud,” takes advantage of buyers on platforms like eBay. yup good luck. A few hours later, their account has disappeared :). I don't ship to FF's due to higher fraud (i dont care about the returning from international part, thats not my problem. ebay tells you that if you refund the buyer immediately that you should not expect the item to come back. Latest: The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request; If the buyer does not ship the return by the specified date, eBay may close the return request. dont refund until you get it back though! I sold an item on 5/4. The buyer agrees to cooperate with us to ensure the proper disposal of the item. you messed up. I responded to PayPal that buyer never returned request to provide photo evidence of their claim, and that eBay sent the buyer a return label and they never returned it within the required time the item arrives damaged, the buyer provides proof, you send a refund. According to the National Retail Federation (NRF), almost 20% of merchandise purchased online in the US in 2020 was returned. The returns are automatically approved by eBay. Open Up a Dispute With Your Financial Institution I accepted the buyer's best offer just to sell it quick and give em a good deal, ended up selling it for less than $10. Sep 6, 2023 · The buyer pays quickly, and you send the item without concern. I also put no returns on my listing. The buyer was not cooperative regarding troubleshooting or even fully reading/responding to my messages, but eBay gave them the return authorization. 146K subscribers in the Ebay community. Once you recieve it you can choose to have buyer pay for label. THe buyer pays return shipping as you would expect. One of the most easy scams to spot on eBay involves buyers trying to continue the sales transaction away from eBay. 5V (I tested all of them and even included a photo on the listing with a multimeter showing 7. In this scam, the buyer covertly changes the address, and eBay may miss this. The item was shipped and confirmed as delivered. Provide eBay with the shipping tracking number to receive your refund. Tell buyer to open a return request, ebay will issue a label. Mar 4, 2024 · Amazon and eBay often issue refunds before the seller receives the return, and buyers can take advantage of this and never send the item at all. I’ve packed it nicely in bubble wrap and posted it. Why does eBay have this policy? This policy prevents the sale of counterfeit items, which are illegal, and could expose sellers to legal risk. Help for buyers and sellers. . Of course I’m not going to give a full refund and be out the $30+ and time. Counterfeit items If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. Buyer never returned item and case was close. in cases like these, buyers may use fake tracking numbers that are addressed not to you but somewhere in town, and its usually for a cheap item like a phone case or worthless trinket We don't allow counterfeit items, replicas or unauthorised copies to be listed on eBay. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Now the buyer made a claim through PayPal. The Broken Item Scam: Documenting Your Sales to Protect Yourself From False Claims. if you dont accept the return,the buyer gets to keep the item and ebay will force the refund, making you lose the item and the money. eBay advised me so due to the fact that the return amount could be contested by the buyer and in the case of an appeal, the buyer would likely prevail. As she may be oblivious to the cost I incur. I am really scared I am going to loose the money and the dress if they side with her. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. Who pays the cost of return shipping will depend on why you’re returning it, and the seller’s return policy. Buyer opened a return claiming INAD saying that they didn't work. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. 41 votes, 43 comments. 2 min article If the buyer filed a chargeback with their credit card you aren’t getting the item back and eBay can’t help you. Then I discovered that I actually had options and some control in the situation. Learn more about seller protections . By doing so, they are defrauding the seller. czuck yrhhfq rrevdqm gfnxn zgmqj bjwzj dca vuuc obpdy gemo